Maintenance Request

Report a Repair or Maintenance Issue

At Ray White Leading Edge Rentals, we are committed to helping tenants enjoy a safe, comfortable, and well-maintained home. If you’ve noticed a repair or maintenance issue at your rental property, please let us know as soon as possible so we can assess the situation and arrange the appropriate action.

Whether it’s a plumbing issue, faulty appliance, damaged fixture, heating problem, or general wear and tear, reporting maintenance promptly helps us work with your landlord and trusted contractors to resolve the issue efficiently.

Before You Lodge a Maintenance Request

Providing detailed information allows our property management team to respond more quickly and organise the right contractor if required.

When completing your request, please include:

• A clear description of the maintenance issue
• When you first noticed the problem
• The room or area of the rental property where it has occurred
• Photos or videos to help illustrate the issue, where possible
• Whether the problem is worsening or causing further damage
• Your preferred contact details and any access instructions

The more information you provide, the faster we can begin the maintenance process.

Urgent Maintenance

Some maintenance issues require immediate attention. If the problem presents a risk to health or safety, could cause significant damage to the property, affects essential services, or creates a security concern, please contact Ray White Leading Edge Rentals immediately using the emergency maintenance contact details provided at the beginning of your tenancy.

If there is an immediate danger to life or a medical emergency, always contact 111 before notifying our office.

Non-Urgent Repairs

For routine repairs and general maintenance requests, simply complete the form below.

Once your request has been received, our property management team will review the information and arrange the appropriate next steps. If further details are required, we’ll be in touch as soon as possible.

To ensure repairs are authorised correctly, please do not organise contractors or carry out repairs yourself unless you have received prior approval from Ray White Leading Edge Rentals.

Submit Your Maintenance Request

Complete the maintenance request form below, providing as much detail as possible. Our team will review your request promptly and keep you informed throughout the process until the issue has been addressed.